Employee Perspectives

"I've worked at some good hospitals, but this is the best one I've ever worked at. Management has an open-door policy, so if you have ideas the CNA and even the CEO will listen. Everyone is helpful to provide what you need to provide the best patient care, from supplies to additional staff. - Rynnel, MSN, RN, Nursing Supervisor Emergency Department, Norwalk Community Hospital

Los Angeles Community Hospitals are really a great place to gain experience and to grow your career. I started at LA Community Hospital as an operator then grew to patient representative, patient access lead, insurance verifier, and now to my current position as regional patient access trainer. I've learned so much and these great opportunities have kept me here 10 years.”  – Rebeca, Regional Patient Access Trainer, Admitting

“I like working at Norwalk Community Hospital because it gives me a chance to give back to the community I live in. With my 43 years of nursing experience, I can make a contribution to my neighbors. It's also a great family-centered environment.” - Janice, Assistant Chief Nursing Officer

“I previously worked here and left, but I came back because of the people. To do my job well and document clinical information accurately, it takes teamwork. Good people make it easier for me to do the best job I can and that benefits our patients.” – Jose, Specialist, Clinical Documentation Integrity

“I enjoy working at Norwalk Community Hospital because it's a great learning environment to gain new skills and be given the opportunity to move up. We have direct access to management and administration and they are always receptive to our ideas.” – Diego, Patient Access Lead

“I love working here because of the care provided to our patients through teamwork. Our case management team is dedicated to making the transition from hospital to home as smooth as possible by coordinating post-hospital care with the patient’s doctor and loved ones.” – Anna, RN, Case Management

“I enjoy working at Los Angeles Community Hospitals in East LA and Norwalk because our senior leadership is consistently responsive and receptive to new ideas. The organization is ready, willing and able to change processes and approaches for improvement. Here I can make a difference.” - Gail, Risk Management

"For six years, I’ve enjoyed keeping Norwalk Community Hospital safe. I love that my job is varied. One day I do safety inspections on fire alarms, power generators and air conditioning maintenance, the next day I make sure that surgery has the proper humidity ranges to keep it safe for patients." – Sergio, Lead Engineer

“I love working at Norwalk Community Hospital because I can be at the bedside to help patients to feel safe, andsee happy they are when they get better. I love that I can help families feel comfortable in an often-uncomfortable situation. And, I love to work with doctors to help keep a patient free from infection, or notify them when a patients vital signs may need assistance.” - Cheryl, RN, Medical-Surgical

“It’s easy to work at Norwalk Community Hospital because coworkers make it that way. They are friendly and foster a team environment. When a patient is critical, that's when teamwork is so important.  My teammates are always here for me. I’ve been here for five years because it's a great place to work!” - Jerusa, RN, Medical-Surgical

“When I came to Norwalk Community Hospital nearly a year ago, I was a new nurse. I was fortunate to receive a great orientation from both the nurses and the doctors to enable me to start out strong.  What I’m now doing is real work here where it matters.” - Essie, RN, Medical-Surgical

“Norwalk Community Hospital is a great place to expand one’s nursing education and career. Coming from a nursing home environment, I had a lot of experience working with patients; but here, I've the opportunity to expand my clinical expertise with lab results, IVs and monitoring vitals, as well as communicating with patients who may be very sick. It's a great place to work!” - Silena, LVN, Medical-Surgical

“I came to Norwalk Community Hospital from a long-term care setting to expand my experience in an acute care hospital.  Beyond the great camaraderie, I learn something new every day. Joining this team shortly before the pandemic began gave me a fast-track education, with the opportunity to both expand my knowledge and to learn how to adapt in an unknown pandemic environment, such as COVID-19.” - Zeke, RN, Medical-Surgical

“Working at Norwalk Community Hospital has made me a better nurse. I work with patients with a variety of chronic diseases and learn to help my patients through medications and medical devices. My coworkers are always friendly and helpful f I need assistance with a patient. This is a great place to work to increase your knowledge and be the best quality nurse you can be.” - Jezebal, LVN, Medical-Surgical

“I began my career working at a nursing home, so joining Norwalk Community Hospital and its fast-paced acute care setting has been a great transition for me. Working here gives me the chance to work with more diagnoses and different types of patients. I also have had great opportunity to grow my skill set. Plus, there is always continuous learning opportunities and a flexible environment that allows me to further my nursing education.” – Jayben, LVN, Medical-Surgical

“I began working at Norwalk Community Hospital as a nurse on the medical-surgical unit, followed by telemetry, and then landed in my home in the ICU. I love that I was able to experience and grow in different hospital departments. In the ICU, I am exposed to many procedures, small surgeries, chest tubes, critical patients, and various medications. Being an advocate for critical patients is really rewarding.” - Bernadine, RN, Critical Care/ICU

“The camaraderie at Norwalk Community Hospital is just one of the things that make this a great place to work.  As a manager, I’m given the tools to build the department and implement the training required for new graduate nurses, as well as take the time to help educate and in-service the nurses to provide the best family environment and quality care possible. We have an open-door policy where we share knowledge, which helps us to be better patient advocates.” - Lilla, RN, Director, Medical-Surgical

“After 8 years, I still love it here. There has always been a strong collaboration between the departments that helps to make our job easier. From nurse’s exceptional follow through, to a supervisor’s empathy and willingness to be flexible… this is a great environment in which to work.” - Kimberlee, Social Worker

"Norwalk Community Hospital is a great place to provide emergency care because it’s a community hospital where patients aren’t just a number. As a neighborhood hospital, we provide that extra bit of personalized medical attention. We have a bit more time to keep that patient connection and provide the more personalized medicine that helps patients feel more at ease, even during an emergency situation. We are small, but we do big things." - Dr. Gibbs, Emergency Department

"In the Norwalk Community Hospital emergency department, we never know the type of patients will come through the door—from chest pain to orthopedic conditions to power tool injuries. We have to be ready for anything and switch gears quickly. It can be a high stress environment, so we must share knowledge to provide the best quality care. Collaboration and teamwork also help us to keep each other calm and in check. This job helps build self-control when a challenging patient comes in." - Philip, RN, Emergency Department

"Working at Norwalk Community Hospital has been a great place to work because I’m able to contribute to overall hospital quality, from updated rooms and new equipment to improved healthcare processes.

Since starting here five years ago, management has been very receptive to my quality improvement suggestions. We don’t settle for “it’s always been this way.” We reach for “what it could be.”  This dedication is what has brought our quality scores way up. It’s great to work in a place where you can have an impact on community perception and quality patient care.

I love when I get to talk to patients and help them to feel comfortable about making decisions that improve their own care. We attend to patients the minute they come through the front door through discharge… it’s great to see when patients notice this." - Thelma, Quality Coordinator

"I’ve worked at Norwalk Community Hospital for 20 years and it has become “my second home.”  I’ve enjoyed mentoring younger nurses in addition to helping critical patients get the most comprehensive care needed for their illness. When we get a challenging patient, such as cardiac arrest, we are able to quickly coordinate care with the doctors and departments, which can range from case management to social services to spiritual care. A nurse with natural leadership and critical thinking skills is a great fit for the ICU." - Nenita, RN, Critical Care/ICU